Monitor call volume and identify common customer issues Tracking FCR rates can also help identify areas for improvement and encourage consistently excellent customer service. KPI tools that document common issues and call volumes are invaluable. It provides all the data you need to see when your customers call and their top struggles. This information enables…
A cold mailing campaign with a link to good quality content or a video. What else is worth considering when building a strategy? Inbound marketing is based on creating valuable content that meets the needs of users interested in a given topic. , it is worth considering the following elements that will significantly facilitate building…
If you have social media accounts on each platform, you should use your creativity when it comes to expressing the same idea or concept in different ways. Don’t copy and paste a post and post it verbatim on . People generally don’t like the same content on different channels, and uncreative repetition can reduce post…
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